General Terms and Conditions (GTC) and Customer Information of OSKA Shop Deutschland GmbH


These General Terms and Conditions apply for all contracts that customers conclude with us, OSKA Shop Deutschland GmbH.

Delivery / Prices / Shipping Costs

We ship to the following countries: Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Czech Republic, Finland, Great Britain (apart from Guernsey, Jersey), Italy, Monaco and Sweden. The delivery period is 1-3 days from receipt of payment.

All prices are final prices in euros, i.e. they include all price components and also statutory German sales tax.

In addition to the quoted prices we charge a shipping fee per order of EUR 10 within Germany, EUR 20 for the following countries: Belgium, Luxembourg, Netherlands, Czech Republic and EUR 30 for the following countries: France, Denmark, Austria, Finland, Great Britain (apart from Guernsey and Jersey), Italy, Monaco and Sweden.

If the goods are shipped to countries outside the European Union (EU), other costs in the form of taxes and customs duties may also be incurred and are to be borne by the customer.

Conclusion of Contracts / Contractual Language / Correction of Entry Errors

Presentation of the articles does not constitute a legally binding offer, but an invitation to the customer to submit a binding offer to us. The customer may submit this offer to us by telephone, by letter or on the online shop by sending the articles placed in the shopping bag (clicking the "Order with obligation to pay" button). After receipt of his or her order on the online shop, the customer will automatically receive an email documenting the offer he or she has made (order). This e-mail merely confirms that we have received the order; no contract has yet come about as a result (apart from payment method cash in advance and PayPal).

A binding contract between the customer and us is not concluded until we accept the customer's offer by letter, fax or e-mail or by dispatching the goods within five days. If you selected cash in advance or PayPal as the payment method, the contract of sale became effective with the e-mail confirming receipt of your order.

Contracts are concluded solely in German.

You can correct entry errors before submitting your order using the means provided on the online shop and also via the usual functions of your keyboard/mouse. When you the "Order with obligation to pay" button, you place a binding order (offer) and entry errors cannot be corrected after that stage.

Terms of Payment

The customer can choose between the following payment methods:

Cash in advance

You pay in advance by bank transfer within 10 days from the request for payment. We ship the goods within the agreed delivery period once payment has been credited to our bank account.


You pay directly via your PayPal account. We ship the goods within the agreed delivery period once our PayPal account has been notified about receipt of your payment.

Credit card

Your credit card is debited when the ordered goods are shipped.

The customer only has a right of retention if his or her counter-claim arises from the same contractual relationship. The customer only has a right of offset if the counter-claim is undisputed, declared final and binding by a court of law, or acknowledged by us.

Reservation of title

Until complete payment the supplied goods remain the property of OSKA Shop München GmbH.

Cancellation Policy

Right of cancellation

You can revoke your contractual declaration within 14 days in writing (e.g., letter, fax, e-mail) or - if you received the ordered item(s) before the end of that period - also by returning the ordered item(s) without having to state any reasons. The cancellation period shall commence after receipt of this information in text form, however not before the goods are received by the customer (where similar goods are delivered on a recurring basis, then not before receipt of the first part delivery). The deadline can be met by sending the cancellation or returning the ordered item(s). The cancellation is to be addressed to:

OSKA Shop Deutschland GmbH
Dirnismaning 34
85748 Garching

Tel +49 89 324625 0
Fax +49 89 324625 19

Effects of cancellation

In the event of valid cancellation, both parties shall return performances received and surrender any benefits therefrom (e.g. interest). If you cannot return the received performance and benefits (e.g. use advantages) in full or in part or only in a deteriorated state, you have to make good the loss in value. You have to make good the loss in value for the deterioration of the ordered item(s) and for any benefits only in so far as the use or deterioration is due to handling of the ordered item(s) that goes beyond examination of the properties and functionality. Here, "examination of the properties and functionality" means testing and trying the ordered item(s) as is possible and customary, for example, in a retail shop. Goods consignable by parcel shipment may be returned at our risk and expense. Items not suitable for parcel post will be collected. Obligations to reimburse payments have to be met within 30 days. The period commences for you when you send the cancellation declaration or the ordered item(s), for us with receipt of the same.
End of the cancellation policy


The statutory warranty regulations apply. In the event of a warranty claim, or if you have any questions, please contact:

OSKA Shop Deutschland GmbH
Dirnismaning 34
85748 Garching

Tel +49 89 324625 0
Fax +49 89 324625 19

Saving of Contract Text

We do not store the contract text and it can no longer be retrieved after the order process has been completed. However, you can print out the order data immediately after you send them.

Governing Law / Legal Forum

The law of the Federal Republic of Germany with the exclusion of the United Nation laws on the international sale of goods (CISG) shall be the governing law. This choice of law shall only be applicable insofar the afforded protection is not deprived by obligatory provisions of the law of the state in which the customer has his or her usual place of residence.

If the customer is a merchant, public-law legal entity or a special fund within the meaning of the German terms (Section 38 German Code of Civil Procedure) and has concluded the contract in this capacity, Munich is agreed as the exclusive legal forum for all disputes under this contract. We also reserve the right to sue the customer at a different statutory legal forum.

Imprint / Provider Identification (Section 5 German Telemedia Act) / Contractual Partner

OSKA Shop Deutschland GmbH
Dirnismaning 34
85748 Garching

Tel +49 89 324625 0
Fax +49 89 324625 19

Registered offices: Garching
Register Court: Munich Local Court, Register number: HRB 153346
Sales tax identification number (Section 27a German Sales Tax Act): DE 237 606 885

Represented by the managing director: Helmut Bayer

We point out that the link to the online platform by the EU Commission for the extrajudicial online dispute resolution (so-called OS platform) is currently not yet be reached. We will adjust to this point the link as soon as the OS platform will be online.